Refund policy
If the goods are faulty, stained, damaged, item excess or deficiency and different merchandise have arrived, they will be exchanged for free of charge. If it is within seven days after delivery, we will accept returns/exchanges even in cases other than the above. Please contact us by email, chat or phone before returning product.
Returned or exchanged by the customer's burden is limited to unopened items. In that case, please understand beforehand that the shipping fee and handling fee are borne by the customer.
About cancellation
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If you wish to cancel, please be sure to contact us in advance.
In addition, please understand that we will take the following actions in case of cancellation.
① Cancellation before receiving the product (already shipped)
Please refuse to receive the item.
* The amount after deducting the shipping fee (round trip) will be refunded to the customer.
We will refund you as soon as the item is returned to us.
* Shipping fee (round trip) is the total amount of shipping fee for the round trip when we ship it and when it is returned to us.
② When the product is defective, dirty, damaged, or has excess or deficiency of the product
If a product is defective, dirty, damaged, or has excess or deficiency, and another product arrives, we will replace it free of charge.
We will bear the shipping cost for returned goods.
③ Cancellation after receiving the product (customer convenience)
We accept returns and exchanges within 7 days after the item arrives.
However, returns and exchanges due to customer's convenience are limited to unopened items.
In that case, please note that the customer is responsible for the shipping and handling charges for returned goods.
We will refund you as soon as the item is returned to us.
The refund amount will be refunded to the customer after deducting the shipping fee we shipped.
Returned or exchanged by the customer's burden is limited to unopened items. In that case, please understand beforehand that the shipping fee and handling fee are borne by the customer.
About cancellation
==========
If you wish to cancel, please be sure to contact us in advance.
In addition, please understand that we will take the following actions in case of cancellation.
① Cancellation before receiving the product (already shipped)
Please refuse to receive the item.
* The amount after deducting the shipping fee (round trip) will be refunded to the customer.
We will refund you as soon as the item is returned to us.
* Shipping fee (round trip) is the total amount of shipping fee for the round trip when we ship it and when it is returned to us.
② When the product is defective, dirty, damaged, or has excess or deficiency of the product
If a product is defective, dirty, damaged, or has excess or deficiency, and another product arrives, we will replace it free of charge.
We will bear the shipping cost for returned goods.
③ Cancellation after receiving the product (customer convenience)
We accept returns and exchanges within 7 days after the item arrives.
However, returns and exchanges due to customer's convenience are limited to unopened items.
In that case, please note that the customer is responsible for the shipping and handling charges for returned goods.
We will refund you as soon as the item is returned to us.
The refund amount will be refunded to the customer after deducting the shipping fee we shipped.